Privacy Policy

Last Updated:

August 20, 2025

Flatsmith (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, applications, services, and SMS messaging programs.

Information We Collect

  • Contact Information: name, email address, phone number, mailing address.

  • Account & Communications: service preferences, account details, support history, and communications with us.

  • Technical Information: IP address, device/browser data, and usage analytics (e.g., pages viewed, actions taken).

  • SMS Opt-In Data: mobile number and consent details if you join our text messaging program.

How We Use Information

  • Provide, maintain, and improve our products and services.

  • Communicate about your account, requested services, and helpful updates.

  • Send SMS reminders and notifications if you have opted in (message frequency varies).

  • Comply with legal, regulatory, and security requirements.

SMS & Mobile Information

Required Disclosures for SMS Programs:No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.Information sharing to subcontractors in support services, such as customer service, is permitted.All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

How We Share Information

We do not sell or rent your personal information.

We may disclose information as needed to:

  • Service providers and vendors that operate on our behalf (e.g., hosting, analytics, payment, email/SMS delivery).

  • Comply with law, legal process, or respond to lawful requests.

  • Protect rights, property, safety, and prevent fraud or security incidents.

  • Facilitate a business transaction (e.g., merger, acquisition), where permitted by law.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Your Choices

  • Opt out of marketing emails via the unsubscribe link.

  • Opt out of texts by replying STOP; for help, reply HELP.

  • Request access, updates, or deletion by contacting us.

Security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, use, or disclosure.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will post any changes on this page with the “Last Updated” date.

Contact Us

Email: hello@flatsmith.com